Refund policy

14 days, on a simple email

If E-snad is not for you, write to contact@esnadbook.com within 14 days of your payment (first payment or renewal), from your account's email address, with “refund” in the subject. No reason to give, no form to fill.

This applies to the monthly subscription, the annual subscription, the Lifetime Founder offer and the gift, as long as the gift link has not been opened.

How it works

We confirm by email, usually within 24 working hours. The refund goes back to the payment method you used, within 14 days; depending on your bank, it may take a few more days to show. Paid access ends when the refund is issued.

After 14 days

You can cancel at any time from the Account page: access stays open until the end of the paid period, and nothing is charged afterwards. A period started more than 14 days ago is not refunded, except in the cases below.

Cases where we always refund

• You were charged twice.
• A charge happened after you cancelled.
• A technical problem on our side kept you from using the service for a long time: write to us, we refund or extend.
• The content does not match its description.

Your legal guarantees

This policy adds to the right of withdrawal and the legal guarantees of your country of residence; it does not limit them.